Frequently asked questions to help you buy a voucher, a gift box or an item - La Réserve Paris - Hotel and Spa
Are gift boxes sent immediately after purchase?
The sending of your gift box is immediate in digital version. You can also choose a gift pouch version delivered to your home, depending on postal delays. At La Réserve Paris - Hotel and Spa.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid for one year and can be customized to your liking. Our boxes are available for gastronomic or wellness experiences, such as a starred dinner at Le Gabriel restaurant or a fitness session at the Nescens Spa of our establishment La Réserve Paris - Hotel and Spa.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment La Réserve Paris - Hotel and Spa.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email for immediate delivery, by mail for home delivery, or opt for in-store pickup at your convenience, at our establishment La Réserve Paris - Hotel and Spa.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, with the option to send it by email or by mail, depending on your preference. All our gift boxes are valid for one year and guarantee you the best rates at La Réserve Paris - Hotel and Spa.
How do I create a group fund and invite people?
To create a piggy bank and offer a stay or an experience at La Réserve Paris - Hotel and Spa, select this option when purchasing online. You can then invite your loved ones to contribute via email or a shareable link, and customize your gift box to your liking.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered at La Réserve Paris - Hotel and Spa. You can select the amount that fits your budget from the available options, such as the nine-course starred dinner at Le Gabriel or the special Father's Day Energy Boost.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it. Enjoy your experience with La Réserve Paris - Hotel and Spa.
How can I empty my cart?
To empty your gift box cart, click on the cart icon at the top right of the page and select the 'Empty Cart' option. You can then start your selection again among our gastronomic and wellness offers at La Réserve Paris - Hotel and Spa.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can customize them as you wish at La Réserve Paris - Hotel and Spa.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option, at La Réserve Paris - Hotel and Spa.
How do I purchase or give a gift box?
To offer a gift box from La Réserve Paris - Hotel and Spa, choose your box from our collection, add it to your cart, and personalize it with a message before finalizing your order. You can opt for immediate delivery by email or by mail, according to your preference.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box at La Réserve Paris - Hotel and Spa and let the recipient choose the experience that suits them among our various options, such as a starred dinner or a wellness treatment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions of La Réserve Paris - Hotel and Spa. Gift boxes are valid for one year and can be customized to your liking.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We will respond within 48 business hours to assist you best in using your gift at La Réserve Paris - Hotel and Spa.
Is the gift box customer service reachable by phone?
The customer service of La Réserve Paris - Hotel and Spa is reachable by phone from Monday to Friday, 9 AM to 6 PM, or by email for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at La Réserve Paris - Hotel and Spa.
Is there an online chat available for questions about gift boxes?
An online chat service is available on the website of La Réserve Paris - Hotel and Spa to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of our establishment.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions regarding your gift box. Useful information on how to use your gift box is available at our establishment La Réserve Paris - Hotel and Spa.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to answer your questions about using your gift box at La Réserve Paris - Hotel and Spa. You will find information about validity, booking, and the services included in our gift boxes, so you can fully enjoy your experience.
Is spa access included in my gift box?
Access to the spa depends on the services included in your gift box. Some boxes, like the Energy Boost, include a fitness session at the Nescens spa of our establishment La Réserve Paris - Hotel and Spa. Check the details of your box to know the available options.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests of La Réserve Paris - Hotel and Spa, subject to the conditions of the establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying booklet. For instance, for a starred dinner, you can enjoy a 9-course menu at Le Gabriel restaurant, or indulge in a fitness session at the Nescens spa. All details are provided so that you can fully enjoy your experience at La Réserve Paris - Hotel and Spa.
Is parking included in my gift box?
Parking is not included in La Réserve Paris - Hotel and Spa gift boxes. Please check the conditions of your gift box to confirm.
Is breakfast included in my gift box?
Breakfast is not automatically included in the gift boxes from La Réserve Paris - Hotel and Spa. To confirm the included services, please check the conditions of your gift box.
Is special attention given to the recipient of a gift box?
At La Réserve Paris - Hotel and Spa, gift box beneficiaries receive special attention during their booking and stay, with tailored services for an unforgettable experience.
Is a welcome drink included in my gift box?
The presence of a welcome drink in your gift box depends on the specific conditions of the La Réserve Paris - Hotel and Spa establishment.
Should we bring towels to the Spa?
The towels are provided by the Nescens Spa at our establishment, La Réserve Paris - Hotel and Spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are valid for one year and can be sent by email or by mail, with guaranteed rates and possible customization. Take advantage of our wide range of gift boxes to offer an unforgettable experience at our establishment La Réserve Paris - Hotel and Spa.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or in paper format. The gift boxes from La Réserve Paris - Hotel and Spa are valid for one year and can be customized according to your preferences.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases, with a customized quote based on the ordered volume at La Réserve Paris - Hotel and Spa.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, for gift boxes valid for one year and delivered by email or postal mail. Our gift boxes allow you to enjoy stays, starred dinners, or wellness treatments at our establishment La Réserve Paris - Hotel and Spa.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on your gift box is possible according to the conditions of your purchase, at our establishment La Réserve Paris - Hotel and Spa.
How can I leave a review for my gift box?
To share your feedback on your experience with us, log in to your customer account. You can then leave a review about your gift box, valid for one year at La Réserve Paris - Hotel and Spa.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or write to us via the online form. The boxes are valid for one year and can be personalized, with possible delivery by email or postal mail. La Réserve Paris - Hotel and Spa.
Is there a dress code for the gift box?
For the gift box, elegant attire is recommended for the Le Gabriel restaurant, in keeping with the refined setting of our establishment La Réserve Paris - Hotel and Spa.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by La Réserve Paris - Hotel and Spa. Wellness gift boxes provide experiences suitable for different ages, with specific treatments for adults and teenagers.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Recipients can book their dates directly with La Réserve Paris - Hotel and Spa.
How can one access the hotel from the airport?
To reach La Réserve Paris - Hotel and Spa from the airport, several transportation options are available, including taxis, chauffeur services, or public transportation. The hotel is located halfway between Rue du Faubourg Saint-Honoré and Avenue Montaigne, just steps away from the Champs-Elysées.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at our establishment, La Réserve Paris - Hotel and Spa, located halfway between Rue du Faubourg Saint-Honoré and Avenue Montaigne, just steps away from the Champs-Elysées.
Are pets allowed in the establishment?
La Réserve Paris - Hotel and Spa accepts pets, subject to specific conditions to be verified at the time of booking.
Where can I find the menus?
The menus for the gift boxes are available directly on the detailed page of each box. There you will find the descriptions of the gastronomic experiences offered by the starred chef Jérôme Banctel at Le Gabriel restaurant of La Réserve Paris - Hotel and Spa.
What are the hours of operation?
The opening hours of La Réserve Paris - Hotel and Spa vary depending on the services and days. For example, the restaurant Le Gabriel is open for lunch and dinner, while the spa offers specific hours for treatments and activities. This information is available directly on the establishment's website.
Is there parking available near the establishment?
La Réserve Paris - Hotel and Spa is located in a central district of Paris, where parking options are generally available nearby. For added convenience, it is recommended to check parking options in advance, as availability may vary depending on the time of year.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from La Réserve Paris - Hotel and Spa can be delivered by email or by mail according to your preference. You can receive them immediately by email or choose postal delivery. The gift boxes are valid for one year from the date of purchase.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between email delivery for immediate receipt or postal delivery for home delivery, with varying timeframes depending on the option chosen at our establishment La Réserve Paris - Hotel and Spa.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic and wellness experiences at La Réserve Paris - Hotel and Spa. Additional items' conditions are specified at the time of your gift box purchase.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format and can be sent to your home. You can also choose a digital version for immediate receipt by email, at La Réserve Paris - Hotel and Spa.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped in an elegant pouch to offer a refined presentation, in line with the excellence of La Réserve Paris - Hotel and Spa.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose to have your La Réserve Paris - Hotel and Spa gift box sent by email, which allows for immediate delivery.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. Email delivery is immediate, while postal delivery takes a bit more time. All our gift boxes are valid for one year from the date of purchase at La Réserve Paris - Hotel and Spa.
Do you deliver gift boxes internationally?
We offer international delivery of La Réserve Paris - Hotel and Spa gift boxes. Shipping costs and delivery times vary depending on the destination, with options for email or postal delivery.
What are the delivery times for gift boxes by mail?
La Réserve Paris - Hotel and Spa gift boxes are shipped within 24 to 48 hours by mail. You can also choose to send them immediately by email if you're in a hurry.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times depend on the conditions of the chosen establishment, with a validity of one year to enjoy the experience at La Réserve Paris - Hotel and Spa.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. For immediate dispatch, you can choose the digital email delivery, which will allow you to receive your gift voucher instantly. At La Réserve Paris - Hotel and Spa.
How can I track my order?
To track your La Réserve Paris - Hotel and Spa gift box order, log in to your account on our website. There, you will find the details of your purchase and the terms of use for your gift box.
Can I receive my gift box by email or mail?
You have the option to receive your gift box by email or by mail, depending on your choice. The gift boxes from La Réserve Paris - Hotel and Spa are valid for one year and can be customized as you wish.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. You can also choose immediate email delivery if you are in a hurry, at our establishment La Réserve Paris - Hotel and Spa.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of La Réserve Paris - Hotel and Spa.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. La Réserve Paris - Hotel and Spa gift boxes are valid for one year, but no extension is possible beyond this period.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of La Réserve Paris - Hotel and Spa. You can enjoy various gastronomic or wellness experiences, such as a starred dinner at Le Gabriel restaurant or a massage at the Nescens spa.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions at the time of purchase. La Réserve Paris - Hotel and Spa gift boxes are valid for one year.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of our establishment, La Réserve Paris - Hotel and Spa. Gift boxes are valid for one year and can be customized to your liking.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box depends on the specific conditions of La Réserve Paris - Hotel and Spa. These conditions are specified at the time of booking and vary according to the chosen services.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on availability and the conditions of your gift box. Be sure to book your dates directly with La Réserve Paris - Hotel and Spa.
Can I convert my gift box into a gift card?
The gift boxes from La Réserve Paris - Hotel and Spa cannot be converted into gift checks. They allow you to book a gastronomic or wellness experience within our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
La Réserve Paris - Hotel and Spa offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover the available offers directly online, with customization options for each occasion.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our gastronomic or wellness offers to create an unforgettable moment. Explore our selection to find the ideal offer to give at our establishment, La Réserve Paris - Hotel and Spa.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, with the best rates directly from La Réserve Paris - Hotel and Spa. You benefit from possible customization and immediate sending by email or postal mail, valid for one year.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the gift boxes of La Réserve Paris - Hotel and Spa are identical to those available on-site, featuring gourmet menus and wellness treatments designed for an unforgettable experience. The gift boxes are valid for one year and can be customized to your liking, with immediate digital delivery or a gift pouch version at home.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the establishment's conditions. La Réserve Paris - Hotel and Spa offers a wide range of gift boxes for staying in the heart of Paris, with customization options.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at La Réserve Paris - Hotel and Spa.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You thus benefit from the best guaranteed rates for your La Réserve Paris - Hotel and Spa gift boxes.
Is payment via group or shared payment possible?
Payment via group or shared payment is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at La Réserve Paris - Hotel and Spa.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from La Réserve Paris - Hotel and Spa are specially designed to offer a unique gastronomic or wellness experience, inspired by the excellence of our establishment's services.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of your gift box at La Réserve Paris - Hotel and Spa.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This ensures a secure and direct purchase from our establishment, La Réserve Paris - Hotel and Spa.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate. La Réserve Paris - Hotel and Spa gift boxes are valid for one year and offer a wide range of gastronomic and wellness options.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At La Réserve Paris - Hotel and Spa, your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The gift boxes from La Réserve Paris - Hotel and Spa are valid for one year and can be customized to your liking.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. All payments are secure, and you benefit from the best guaranteed rates at La Réserve Paris - Hotel and Spa.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at La Réserve Paris - Hotel and Spa. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card. Payments are secure, and you benefit from the best guaranteed rates at our establishment, La Réserve Paris - Hotel and Spa.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment La Réserve Paris - Hotel and Spa.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the best guaranteed rates at La Réserve Paris - Hotel and Spa.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of La Réserve Paris - Hotel and Spa.
Is it possible to add a personalized message to the gift box?
You can add a personalized message when purchasing your gift box for La Réserve Paris - Hotel and Spa. This message will be included with the box for a more intimate and thoughtful touch.
Can we add options to your gift box offers?
The gift boxes from La Réserve Paris - Hotel and Spa can be customized according to your wishes, with various options depending on the chosen services.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your online order to enhance your gift set. This option is available for postal shipments. At La Réserve Paris - Hotel and Spa, we offer you a personalized and careful shopping experience.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your La Réserve Paris - Hotel and Spa gift box with a message to mark a special occasion like a birthday or a wedding. The gift boxes are valid for one year and can be sent by email or postal mail.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment La Réserve Paris - Hotel and Spa.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for La Réserve Paris - Hotel and Spa, a duplicate can be issued subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The boxes are valid for one year and offer great flexibility to book stays or gastronomic and wellness experiences at our establishment La Réserve Paris - Hotel and Spa.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a La Réserve Paris - Hotel and Spa gift box for another of equal or greater value, subject to the terms and conditions specified at the time of purchase.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of La Réserve Paris - Hotel and Spa, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of your La Réserve Paris - Hotel and Spa gift box. The boxes are valid for one year and can be used according to the availability of the establishment.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will allow us to process your request quickly according to the conditions of La Réserve Paris - Hotel and Spa.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a La Réserve Paris - Hotel and Spa gift box depend on the purchase and are specified at the time of order.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiry date, it can no longer be used. The gift boxes from La Réserve Paris - Hotel and Spa are valid for 1 year and cannot be extended.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, the conditions vary according to the chosen services. The gift boxes from La Réserve Paris - Hotel and Spa are valid for 1 year, thus offering flexibility for their use.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on the voucher or on the La Réserve Paris - Hotel and Spa website. The beneficiary can book their dates at the establishment and enjoy the chosen experience.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the conditions of La Réserve Paris - Hotel and Spa. Gift boxes are valid for 1 year and can be customized to your liking.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from La Réserve Paris - Hotel and Spa are neither exchangeable nor refundable once purchased. They are valid for one year and allow you to book services according to the establishment's availability.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. To check the available dates, verify them during your booking at our establishment La Réserve Paris - Hotel and Spa.
Is booking with a gift box subject to availability?
Booking with a gift box at La Réserve Paris - Hotel and Spa is subject to the establishment's availability. We recommend booking your dates as early as possible to guarantee your experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at La Réserve Paris - Hotel and Spa.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at La Réserve Paris - Hotel and Spa, have your gift box number ready, which is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend at La Réserve Paris - Hotel and Spa depends on the availability of the establishment. For a starred dinner or a wellness treatment, check the available slots directly with the hotel.
Can I use my gift box on holidays?
The use of your gift box at La Réserve Paris - Hotel and Spa may vary depending on the establishment's availability, including holidays. We recommend checking the specific conditions at the time of booking to fully enjoy your experience.
Can I freely choose my dates with a gift box?
With a gift box from La Réserve Paris - Hotel and Spa, you can choose your reservation dates according to the establishment's availability. The gift boxes are valid for one year, giving you time to plan your stay or gastronomic experience.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with La Réserve Paris - Hotel and Spa.
Can I make a reservation by phone with my gift box?
La Réserve Paris - Hotel and Spa accepts telephone reservations for gift box beneficiaries. Reservation terms are available directly from the establishment.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions of the establishment La Réserve Paris - Hotel and Spa.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of La Réserve Paris - Hotel and Spa.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any extras or additional options are at your own expense. La Réserve Paris - Hotel and Spa gift boxes are valid for one year and can be customized to your liking.
Is my gift box personalized?
Your gift box is nominative, in the name of the beneficiary indicated at the time of purchase. It is valid for one year from its date of issue and can be used to book a gastronomic or wellness experience at our establishment La Réserve Paris - Hotel and Spa.
Can my gift box be used all at once?
Your gift box for La Réserve Paris - Hotel and Spa can be used in a single visit. Please check the specific terms of the establishment to confirm the usage conditions.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for gastronomic and wellness experiences at our establishment La Réserve Paris - Hotel and Spa. It allows you to book a starred dinner at Le Gabriel restaurant or a fitness session at the Nescens Spa, depending on your choice.
Is my gift box valid in only one establishment?
Your gift box is valid for a gastronomic or wellness experience at our establishment, La Réserve Paris - Hotel and Spa. To fully enjoy your gift, you can book your dates directly with us.
Is an upgrade possible with an additional fee using my gift box?
An upgrade of your room is possible depending on availability and the conditions of La Réserve Paris - Hotel and Spa.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your personal use. You can use it to enjoy a gastronomic or wellness experience at our establishment La Réserve Paris - Hotel and Spa.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the conditions of La Réserve Paris - Hotel and Spa. The terms are specified on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at La Réserve Paris - Hotel and Spa, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
La Réserve Paris - Hotel and Spa does not allow pets in its premises.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at La Réserve Paris - Hotel and Spa, log in to your account on our website and follow the instructions. The reservation conditions are specific to each gift box and are detailed during the purchase.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly on our La Réserve Paris - Hotel and Spa website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, subject to availability and the conditions of La Réserve Paris - Hotel and Spa.
What are the check-in and check-out times?
The check-in and check-out times at La Réserve Paris - Hotel and Spa are set according to the conditions of your gift box. For an unforgettable stay in the heart of Paris, check these details before making your reservation.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. For example, you can enjoy a nine-course starred dinner at Le Gabriel restaurant or an Energy Boost session at the Nescens Spa. Details are available directly on your La Réserve Paris - Hotel and Spa gift voucher.
What is the difference between a gift box and a free amount voucher?
A gift box from La Réserve Paris - Hotel and Spa offers a choice among predefined experiences, such as a starred dinner or a massage, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details, such as the one-year validity and the reservation terms, at La Réserve Paris - Hotel and Spa.
How do I use a gift box during booking?
To use your gift box at La Réserve Paris - Hotel and Spa, book directly with the establishment mentioning your unique code. The beneficiary can choose their stay or experience dates, valid for one year from the date of purchase.
Can the gift box be transferred to a third party?
The La Réserve Paris - Hotel and Spa gift box can be given to a third party. Simply enter the recipient's name during the order process for the transfer to be made.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the conditions of La Réserve Paris - Hotel and Spa. Gift boxes are valid for 1 year from the date of purchase, with possible customization and delivery by email or postal mail.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of La Réserve Paris - Hotel and Spa.
What is the validity period of a gift box?
The gift boxes from La Réserve Paris - Hotel and Spa are valid for one year, thus offering a full year to enjoy the chosen experience.
Are children allowed?
La Réserve Paris - Hotel and Spa accepts children, but it is recommended to check the specific conditions at the time of booking to ensure an experience suitable for everyone.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required according to the conditions of our establishment La Réserve Paris - Hotel and Spa.
Is the spa access private?
Access to the spa at La Réserve Paris - Hotel and Spa is included in certain services, such as the special Father's Day Energy Boost. For other gift sets, please check the details of the chosen offer.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, wellness stays, and nights in our five-star hotel. You can give starred dinners at Le Gabriel restaurant, massages at Nescens spa, or stays at our establishment La Réserve Paris - Hotel and Spa.